Terms of Service — Patel Electronics Indore

About Patel Electronics

Patel Electronics ("we", "us", "our") is an electronics retail store located at LG 40, Near Shiv Shakti Mobile, Trade Centre, South Tukoganj, Indore, Madhya Pradesh — 452001. We sell genuine Apple products, laptops, accessories, and offer repair and upgrade services.

By purchasing any product or availing any service from us — whether in-store, via WhatsApp, phone, or our website — you agree to be bound by these Terms of Service.

Products & Pricing

All products sold by Patel Electronics are 100% genuine and sourced from authorised distributors.
Prices displayed are inclusive of GST unless stated otherwise. Prices are subject to change without prior notice.
Product availability is subject to stock. We reserve the right to cancel an order if a product becomes unavailable after confirmation.
Product images and descriptions are for reference. Minor differences in colour or finish may exist due to display settings.

Returns & Exchanges

Sealed Products: Once a sealed product is opened and activated, it cannot be returned unless it is Dead on Arrival (DOA).
DOA Policy: A product is considered DOA if it exhibits a manufacturing defect within 48 hours of purchase and is reported to us immediately. In such cases, we will replace the product subject to manufacturer verification.
Exchange: Exchanges for a different model or colour are not permitted once the original product has been opened and used.
Accessories: Accessories may be exchanged within 7 days if unused and in original packaging, subject to inspection.
All returns and exchanges require the original invoice, original packaging, and all accessories included at the time of sale.

Payments

We accept cash, UPI, debit cards, credit cards, and bank transfers.
GST invoices are issued for all purchases. Keep your invoice safe — it is required for warranty claims and returns.
For bulk or corporate orders, payment terms will be mutually agreed upon in writing before the order is confirmed.
EMI options are available on select cards through our POS terminal. EMI terms are governed by your card issuer.

Repair & Service Terms

All repair jobs require a signed job card before work commences. The job card constitutes your consent for us to open and inspect your device.
Estimated repair costs are provided before work begins. Any additional costs discovered during repair will be communicated and require your approval.
Patel Electronics is not liable for data loss. We strongly recommend backing up all data before submitting a device for repair.
Unclaimed devices left for more than 60 days after repair completion will be disposed of, and Patel Electronics bears no liability.
Our 90-day repair warranty covers the specific repair carried out. It does not cover new faults or damage caused after collection.

Delivery

For same-day pickup: products are typically available for collection within the same business day for in-stock items.
Pan-India delivery timelines are estimates and may vary due to logistics partner conditions.
Risk of loss or damage passes to the customer upon delivery. We are not liable for delays caused by courier partners.
Delivery charges, if applicable, will be communicated at the time of order confirmation.

Limitation of Liability

Patel Electronics shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use any product purchased from us. Our total liability in any matter is limited to the purchase price of the product in question.

Governing Law

These Terms of Service are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Indore, Madhya Pradesh.

Contact

For any questions regarding these Terms, please contact us:

Phone / WhatsApp: +91 98269 14880
Email: info@patelelectronics.in
Store: LG 40, Trade Centre, South Tukoganj, Indore MP 452001