LEGAL

Privacy Policy

Last updated: January 2025. We respect your privacy and are committed to protecting your personal information.

Information We Collect

When you visit our store, contact us, or use our website, we may collect the following types of information:

  • Personal Identification: Name, phone number, email address, and billing/shipping address when you make a purchase or submit an enquiry.
  • Transaction Data: Details of products purchased, prices, payment method (we do not store card details), and invoice information.
  • Communication Data: Messages sent via WhatsApp, email, or our contact form.
  • Usage Data: Browsing behaviour on our website (pages visited, time spent) collected via cookies.

How We Use Your Information

We use the information we collect to:

  • Process your orders, issue GST invoices, and arrange delivery or pickup.
  • Respond to your enquiries and provide after-sales support.
  • Send you important updates about your purchase or repair status.
  • Notify you of new arrivals, offers, or promotions (only if you have opted in).
  • Comply with applicable laws and regulations in India.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

  • Service Providers: Logistics partners and courier services to fulfil your order delivery.
  • Legal Requirement: When required by law, court order, or government authority.
  • Manufacturer Warranty: With Apple India or other manufacturers to register your product warranty, with your consent.

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use them to:

  • Remember your preferences and session information.
  • Analyse website traffic and usage patterns to improve our site.

You can disable cookies in your browser settings. Note that some features of the website may not function properly without cookies.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law (e.g. GST record-keeping requirements).

Your Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data (subject to legal obligations).
  • Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at info@patelelectronics.in or call +91 98269 14880.

Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out:

WhatsApp Us
Email Us
Call Us